Kathmandu valley cityscape with mountains in the background

Contact Us

We're here to help

Questions about a booking, listing your property, or our hospitality services? Reach out in English or Nepali.

Contact options and form

Send us a message

We typically respond within 24 hours on business days (NPT).

Chat with us

Prefer messaging? Reach Sajilo Stay on WhatsApp, Viber, Instagram, or Facebook — we reply in Nepal Time.

Reach the right team

Choose the channel that fits your question — we route every message to the right specialist.

Frequently asked questions

Questions about a booking, listing your property, or our hospitality services? Reach out in English or Nepali.

How quickly will I get a response?
We aim to reply within one business day. Call us at +977 9747804699 or email [email protected] for urgent booking issues.
Can I modify or cancel my booking?
Yes — log in to your account or email us with your confirmation code. Cancellation terms depend on the property's policy.
How do I list my property on Sajilo Stay?
Email [email protected] or select "List my property" in the contact form. Our team will guide you through verification and onboarding.
Do you offer hospitality business solutions?
Yes. We provide digital marketing, website development, social media management, booking management, brand development, and online reputation management for hotels, resorts, homestays, and villas.
Do you offer photography and videography services?
Yes. Our creative media team offers professional photography, videography, drone photography, promotional videos, virtual tours, and graphic design for hospitality businesses.

Need help with an active booking?

Sign in to manage reservations, or email us with your confirmation code for faster support.